jl9797 Privacy Policy

1. Introduction

jl9797 ("jl9797," "we," "us," "our") operates the online gaming platform accessible at https://jl9797.net and its associated mobile interfaces (the "Platform"). We are committed to protecting the personal data of all individuals who interact with our Platform, including registered players, prospective players, and visitors.

This Privacy Policy has been prepared in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission ("NPC"). It applies to all personal data collected, processed, and stored by jl9797 in connection with the operation of the Platform.

By registering an account on jl9797 or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform and contact us to close your account.

2. Data We Collect

jl9797 collects personal data from you directly, automatically through your use of the Platform, and in some cases from third-party sources. The categories of personal data we collect include:

2.1 Registration & Identity Data

• Full legal name as it appears on your government-issued identification.
• Date of birth (for age verification — you must be 21 years or older to use jl9797).
• Philippine mobile number and email address.
• Username and encrypted password.
• Residential address in the Philippines.

2.2 Identity Verification (KYC) Data

• Copies of government-issued identification documents (e.g., Philippine passport, driver's license, SSS/GSIS ID, PhilSys National ID).
• Proof of address documents (e.g., utility bills, bank statements).
• Selfie or liveness verification images where required for enhanced KYC.

2.3 Financial Data

• GCash or PayMaya (Maya) mobile wallet account reference numbers.
• Philippine bank account details (bank name, account name, account number) for withdrawal processing.
• Transaction history including deposits, withdrawals, wagers, and bonus credits.

2.4 Technical & Usage Data

• IP address and approximate geolocation derived from IP.
• Device type, operating system, browser type and version.
• Session duration, pages visited, games played, and betting patterns.
• Login timestamps and access logs.

2.5 Communications Data

• Records of your communications with jl9797 customer support via live chat, email, or other channels.
• Responses to surveys, promotions, or feedback requests.

3. How We Use Your Data

jl9797 processes your personal data for the following purposes:

• Account Management: To create, maintain, and administer your jl9797 player account, including authentication and account security.
• Identity Verification: To verify your identity and age (21+) in compliance with PAGCOR regulations and anti-money laundering obligations.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, and Philippine bank transfers, and to maintain accurate financial records.
• Service Delivery: To provide access to jl9797 games including live casino, Dragon and Tiger, slots, Bingo, and Virtual Sports.
• Regulatory Compliance: To comply with applicable Philippine laws, PAGCOR licensing requirements, anti-money laundering regulations, and NPC guidelines.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats.
• Responsible Gaming: To monitor gaming behavior and identify players who may be at risk of problem gambling, and to administer self-exclusion and deposit limit requests.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Marketing & Promotions: To send you information about jl9797 bonuses, promotions, and new game releases, where you have consented to receive such communications.
• Platform Improvement: To analyze usage patterns and improve the functionality, performance, and user experience of the jl9797 Platform.

4. Legal Basis for Processing

jl9797 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary for the performance of the contract between you and jl9797 (i.e., the Terms & Conditions), including account management, payment processing, and service delivery.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including PAGCOR licensing conditions, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act of 2012.
• Legitimate Interests: Processing is necessary for jl9797's legitimate interests in fraud prevention, platform security, and responsible gaming monitoring, provided these interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and certain non-essential cookies, processing is based on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing & Disclosure

jl9797 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

5.1 Service Providers

Third-party vendors who assist jl9797 in operating the Platform, including KYC verification providers, payment processors (GCash, PayMaya, Philippine banks), cloud hosting providers, customer support platforms, and fraud detection services. All service providers are contractually bound to process your data only on jl9797's instructions and in accordance with applicable data protection laws.

5.2 Game Providers

Licensed game studios and aggregators (such as Pragmatic Play, PG Soft, Jili, and Habanero) may receive limited technical data necessary to deliver their games on the jl9797 Platform. These providers do not receive your full identity or financial data.

5.3 Regulatory & Law Enforcement Authorities

jl9797 may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other competent Philippine authorities where required by law, court order, or regulatory directive.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of jl9797's assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

6. Data Retention

jl9797 retains your personal data for as long as necessary to fulfill the purposes for which it was collected, subject to the following retention periods:

• Account Data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and AMLA obligations.
• KYC Documents: Retained for a minimum of five (5) years from the date of submission or account closure, whichever is later, as required by Philippine anti-money laundering regulations.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
• Support Communications: Retained for three (3) years from the date of the last communication.
• Marketing Consent Records: Retained until you withdraw consent or for three (3) years from the date of consent, whichever is earlier.

Upon expiry of the applicable retention period, jl9797 will securely delete or anonymize your personal data in accordance with its data disposal procedures.

7. Data Security

jl9797 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• SSL/TLS encryption for all data transmissions between your device and the jl9797 Platform.
• Encryption of sensitive data at rest, including passwords (hashed with industry-standard algorithms) and financial account references.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of the Platform infrastructure.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Incident response procedures for detecting, reporting, and managing personal data breaches in accordance with NPC notification requirements.

While jl9797 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your jl9797 login credentials and for notifying us immediately if you suspect unauthorized access to your account.

8. Cookies & Tracking Technologies

jl9797 uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session state, and analyze usage patterns. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the Platform to function correctly, including session management and security tokens. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and game display options to personalize your jl9797 experience.
• Analytics Cookies: Collect anonymized data about how players use the Platform to help jl9797 improve performance and user experience. Used only with your consent.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jl9797 Platform. jl9797 does not use third-party advertising cookies or share cookie data with external advertisers.

9. Your Rights Under the Data Privacy Act

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jl9797:

• Right to Be Informed: The right to know what personal data jl9797 collects about you and how it is processed — as set out in this Privacy Policy.
• Right to Access: The right to request a copy of the personal data jl9797 holds about you, including information on how it has been processed.
• Right to Correction: The right to request correction of any inaccurate, incomplete, or outdated personal data in your jl9797 account.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jl9797's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe jl9797 has violated your data privacy rights.

To exercise any of the above rights, please contact jl9797's Data Protection Officer at the email address provided in Section 13 of this Policy. jl9797 will respond to all verified data subject requests within fifteen (15) business days of receipt, in accordance with NPC guidelines.

10. Protection of Minors

jl9797 does not knowingly collect personal data from individuals under the age of 21. The Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations administered by PAGCOR. Age verification is conducted during the registration process and as part of KYC procedures.

If jl9797 becomes aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data in question, and return any deposits to the original payment source. If you believe a minor has registered on the jl9797 Platform, please contact us immediately at the details provided in Section 13.

11. Cross-Border Data Transfers

jl9797 primarily processes and stores personal data within the Philippines. In certain circumstances, personal data may be transferred to or accessed from servers or service providers located outside the Philippines — for example, where cloud infrastructure or game provider systems are hosted internationally.

Where such transfers occur, jl9797 ensures that appropriate safeguards are in place to protect your personal data, including contractual data protection clauses consistent with NPC requirements. jl9797 will not transfer your personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate safeguards and, where required, obtaining your consent.

12. Changes to This Privacy Policy

jl9797 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or regulatory requirements. Material changes will be communicated to registered players via email or a prominent notice on the Platform at least seven (7) days before the changes take effect, where practicable.

The "Last Updated" date at the top of this Policy will be revised whenever changes are made. Your continued use of the jl9797 Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or jl9797's data processing practices, please contact our Data Protection Officer:

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. jl9797 encourages you to contact us first so we can address your concern promptly.